DO YOU TAKE RESERVATIONS ON THE ROOFTOP?
We DO NOT take reservations so it’s just a matter of turning up on the day. We occasionally have private parties Mon – Thurs so check our opening hours before turning up.
If you’re interested in hiring the entire rooftop space, please see our Private Hire page.
WHAT ARE YOUR OPENING HOURS?
Check our updated opening hours on the bottom of our homepage.
We occasionally close for private parties so keep up to date via our social media pages (also found at the bottom of the homepage).
CAN I RESERVE AN AREA ON YOUR GROUND FLOOR?
Absolutely. Our areas are casual and offer a mixture of seating and standing space for the evening. We don’t charge a fee or have a minimum spend requirement – we just need a £50 pre-authorization on a credit or debit card to confirm your booking. No money will be taken off your card at the time, we just ask that you give us 48 hours notice if you no longer require the reservation (we often have a waiting list so it enables us to offer the space to someone else before hand).
For bookings of 20 or more we require a £100 deposit to be paid in advance which is redeemable as a bar tab on the day/night of your booking.
The easiest way to book is on our website, simply go to the bookings page.
Please be aware that due to the size of the venue we can only hold tables for 20 minutes after the booked time. We cannot take bookings beyond 7.30pm.
CAN I HIRE THE VENUE PRIVATELY?
We cater for private parties, filming and daytime hire from 50 up to 500 people. Let us know the nature of your event, and we will advise you on the best space for your requirements.
Please note we are unable to offer private hire on Friday and Saturday nights.
Check out our brochures below to get you started, then email stephanie@mothershipgroup.com or call 0203 889 8721 for pricing and details.
HOW EARLY ARE WE TALKING HERE?
Well, that depends on the day. We are generally at our busiest towards the end of the week, and if you can make it to us before work time finishes (from 5pm onwards) you have a very good chance of grabbing a seat.
ARE THERE ANY DOOR CHARGES?
We don’t charge to enter the venue (including the roof) during the week, but there are some entry fees on Friday and Saturday for our club nights, usually from 8pm or 9pm, and this will include for the rooftop. We sometimes run daytime events in the summer which we may charge entry fees for also. For more details, check out our events here.
WHAT ABOUT A GUEST LIST?
We offer a guest list that’ll discount your entry to £3 before 10.30pm on Fridays for our weekly Wildlife night – Simply email us after 9am the Monday beforehand and we will send you the guest list link. Its a personal thing! we don’t allow any +1’s or bulk lists, however you are more than welcome to send the link to your friends. We don’t offer queue jump lists, but we’re pretty efficient at getting people in quickly. To avoid any wait at all, join us early – before 10pm is a really good bet.
We do not offer guest lists on Saturdays, we sell tickets for these events that are cheaper than OTD and also guarantee* you entry up until 11pm (ROAR*). We don’t operate a guest list for the rooftop. If you have a large group looking for tickets please get in touch.
WHAT KIND OF MUSIC DO YOU PLAY?
That depends entirely on the night! We throw parties playing everything from disco and house to old school hip hop, classic garage, indie, electronica and so on. Check out our What’s On page for more details.
WHAT’S THE FOOD SITUATION? CAN I PRE-ORDER?
On our roof terrace, we serve delicious food fresh off the Schwenk-grill; take a look on our menu page. We can’t take pre-orders on the roof as it would be difficult to spot you without an allocated area.
If you have a booking and fancy a bit of grub, we offer a platter menu for 10 people or more. This needs to be pre-ordered and paid for 3 days before your booking and is not available to order on the night.
Details of our group platters can be seen HERE.
With an area reservation, you can pre-order drinks for your arrival. We can also provide your party with wristbands if you want to operate a pre-paid bar tab.
DO YOU HAVE A DRESS CODE?
Casual – Our general policy is no formal wear so come dressed to dance! Please note that due to safety and the nature of the venue open toe shoes and flip flops are not permitted. Shorts are permitted both for men and women. Smart trainers too.
DO YOU HAVE A CLOAKROOM?
Yes we do Thursdays – Saturdays from 5pm (located by the ladies toilet in our basement foyer, head straight downstairs as you enter and it’s on the left-hand side). Bags are always free, and it is £1 per item otherwise. Please note: When depositing items please provide us with either your initials or the last four digits of your phone number as added security. CCTV is in operation in the cloakroom and across the venue. If you lose your ticket you will have to wait until the end of the night or collect the next day. We often have over 1000 items in our cloakroom so its impossible to search items when you lose a ticket. We can not accept a photo of your ticket as proof, the original ticket must be kept safe as this is the only proof you deposited an item.
Please let us know if you have expensive or high risk items such as laptops or tablets before using the cloakroom. We are happy to keep these secure for you in a higher security locked room.
CAN AN UNDER-18’S COME/WHAT DO I NEED TO PROVE MY AGE?
Unfortunately not – we’ll need to see a valid driver’s license or a passport (In Date) if you’re lucky enough to look under 25. We cannot accept photocopies, pictures of ID’s on phones or notes from your parents 🙂 The venue operates the Challenge 25 scheme
CAN OUR BAND PLAY AT THE VENUE?
Yes we are open to live music bookings, please contact Adam : adam@mothershipgroup.com
CAN I DJ AT THE VENUE?
We currently have a full resident roster, but are always happy to receive mixes from the public for future consideration. These must include a track list & be no longer than 60 minutes. Please email any submissions to ollie@mothershipgroup.com
I WANT TO SPEAK TO A MANAGER?
Please contact our General Manager on manager@qoh.yme.so
I WANT TO PUT ON AN EVENT AT THE VENUE?
Think your parties the next big thing, send all event proposals to Ollie on ollie@mothershipgroup.com
I MAY HAVE LOST SOMETHING AT THE VENUE?
If you over-indulged & ‘misplaced something’, or actually lost something of yours at the venue, please phone us between 10am-6pm. If your item has been found or you left something in the cloakroom (and still have the ticket !)you can collect at the following times: Please be patient in receiving a reply!
YOUR SECURITY?
BODY WORN CAMERAS OPERATE AT THIS VENUE
Our security are here to keep both our staff and customers safe. We operate a search on entry policy. This will include a ‘Pat down ‘ and bag search upon entry. We have both male and female security so please advise us on entry if you have any preference on who performs your search. Our entrance security have body worn cameras operating at all times. These record both visual and audio data. This data is stored in accordance to the ICO’s requirements.
We do not permit liquids in the venue, gifts can be left in our office upon entry and collected at the end of your evening. Other liquids will be confiscated upon entry. If you wish to retain your water bottle then the contents will be emptied by our staff and the bottle returned to you.
The venue provides chilled filtered water on request at no charge, we are happy to refill your water bottle for you when you leave, just pop to the bar.
ON ENTRY
Please have your photo ID ready for checking upon entry. Original documents are the only form accepted. We can not accept photo copies or letters from your parents! It’s a licence condition so the response will always be the same.
We are a busy venue and as such are over protective of our customers. We will not permit entry to those we believe are too intoxicated to safely enter the venue. This is our industry and we have many years of experience , please do not get offended with our ruling.
TICKET REFUNDS AND REFUSAL OF ENTRY
Queen of Hoxton reserves the right to refuse entry to the venue to ticket holders at any time in accordance with UK Licensing Laws.
All tickets purchased via our website are non-refundable including for NYE and NYD events. We reserve the right to cancel and refund tickets at our discretion.
If an event is cancelled and not rescheduled, we will offer a full refund of the ticket price. If an event if cancelled and rescheduled, we will offer tickets for the rescheduled date or, where you are unable to attend on the rescheduled date, a full refund of the ticket price.
IS IT EASY TO GET A CAB HOME?
We use a very safe and friendly car service called Crescent Cars who are fully licensed with TFL (a copy of this certificate can be seen by the entrance doors). Just ask our security staff or the lovely Zak (Crescents controller) who is always outside the main door and we will ensure you get into the right car and home safe.
MY PHONE’S BATTERY IS DEAD AND I CANT FIND MY FRIENDS?
We have all been there! Sometimes friends get separated and its always the ones you are staying the night with. We have a multi charger located by the front door that we are happy to let you use to kick start your phone. We just ask that you stay with your phone whilst its charges and only use enough to get you a call or two. Quite often others are waiting also so we say 15/20 mins is the limit.
If you are a stranger to the area and loose your friends then don’t panic or get upset. Come to the bar or front door and have a chat with our staff. We can work wonders and have united many people over the years. We will ensure you are looked after and kept safe, whatever happens we will get you home safe.
If you are on a date or ever feel uncomfortable with someone in the venue then please go to the bar and “ask for Angela”. Our staff are fully trained and will acknowledge this code word. We will then do the rest to get you out of that situation.
PUB WATCH
We are a member of the Shoreditch and Hoxton Pub Watch! We may circulate photographic information to another member premises to prevent crime.
DATA PROTECTION
QOH (London) Limited is registered with the Information Commissioner’s Office (ICO) under registration reference: ZA245853
